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Primary Care Apprenticeships: Digital Support Technician, Level 3

Digital Support Technicians work in public or private organisations of all sizes and in all sectors. They use a range of digital office technologies for internal and external communications, including collaborative tools, office suites, conference facilities, mass email, surveys or social media tools for business, SMS, live chat / video chat and web conferencing to support the delivery of services and to share information with colleagues and customers.

Knowledge – Understands organisation purpose, structure, has a practical knowledge of managing stakeholders and understands the laws and regulations that apply to their role.

IT – Is able to apply information security principles to information transfer, deletion, storage, usage, and communications – using mobile devices where appropriate.

Behaviour – Is professional, has personal qualities, adaptable, responsible, and resilient and positive mental attitude when dealing with difficult situations.

Professional recognition

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence.

Entry level Level 2 English and maths will need to be achieved prior to taking the end point assessment, or Level 3 English and maths for those with an education, health and care plan or a legacy statement and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language.

Career progression

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Duration: Typically 15 months

Maximum Funding: £13,000. If you are a non-levy paying employer

(Co-investment), the cost will be £650 equating to 5% of the maximum


Review date: After 3 years

Contact your local Training Hub:

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