Community Pharmacy Consultation Service


The Primary Commissioning Group (PCC) is a national resource implementation program to support the GP referral pathways into CPCS, working with the NHSEI Access Improvement Programme (AIP) and regional NHSEI CPCS implementation leads to support GP practices in rapidly implementing the General Practice referral route into CPCS.


CPCS training for practices - Influencing skills

Influencing is a combination of persuasion and negotiation and is a vital part of communication when working with colleagues and patients. Learning to make persuasion techniques more successful will lead to smarter and more efficient working. This influencing skills training session includes top tips to make an instant improvement to the way you communicate and to achieve better outcomes. It will enhance your persuasion skills and resilience, allowing you to have effective conversations and make successful referrals. We know there may be push-back and tricky conversations, and this session offers techniques and confidence in overcoming these, aiming to support practices teams as they work to increase their referrals into the GPCPCS scheme. This session is aimed at reception teams and care navigators. It is also appropriate for anybody involved in implementing GP CPCS referrals in practice.

  • Monday 30 May 2022 (15.00-17.00)

  • Tuesday 7 June 2022 (10.00-12.00)

  • Wednesday 8 June 2022 (10.00-12.00)

  • Friday 10 June 2022 (15.00-17.00)

  • Monday 13 June 2022 (12.00-14.00)

  • Wednesday 15 June 2022 (10.00-12.00) & (12.00-14.00)

  • Wednesday 22 June 2022 (15.00-17.00)

  • Wednesday 29 June 2022 (10.00-12.00)

  • Thursday 30 June 2022 (09.00-11.00)

Book your place at one of the above training sessions here: https://www.pccevents.co.uk/cpcsinfluencing


CPCS training for practices - Leading change

The content of this workshop looks at different approaches to leading change and managing new processes and ways of working. Delivered as a mix of presentation and group work, we consider how our own impact and emotions contribute to the success of leading a change including when there may be resistance. Change is hard work and tiring and this workshop aims to provide some tools and increased confidence in pushing on with new ways of working. This session is aimed at any member of the practice and PCN teams working on the GP CPCS scheme, trying to engage teams, and implementing new processes.

  • Friday 27 May 2022 (12.00-14.00)

  • Wednesday 1 June 2022 (12.00-14.00)

  • Thursday 9 June 2022 (14.00-16.00)

  • Tuesday 14 June 2022 (15.00-17.00)

  • Thursday 16 June 2022 (10.00-12.00)

  • Tuesday 21 June 2022 (12.00-14.00)

  • Wednesday 22 June 2022 (10.00-12.00)

  • Thursday 23 June 2022 (10.00-12.00)

  • Tuesday 28 June 2022 (10.00-12.00)

Book your place at one of the above training sessions here: https://www.pccevents.co.uk/cpcschange


The 2022/3 Investment & Impact Fund indicator linked to GP CPCS is: ACC-09 – Number of referrals to the Community Pharmacy Consultation Service with a target of 34 referrals per 1000 registered patients, per annum (0.64 per 1000 per week)


For further advice and guidance on the implementation of GP CPCS, please contact the Primary Care Transformation, Development & Improvement Team:

kmccg.pctransformation@nhs.net

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